Shipping & Returns

Home / Shipping & Returns

Shipping & Returns

Shipping Rates

We charge a flat handling fee of AU$40 per order to anywhere in the world.
Please note that we only accept physical address, PO Boxes will not be accepted.

Delivery Process

All shipments will be shipped from our fulfillment centers located outside of Australia.
We deliver all our goods with Fedex.
Once your good has been shipped, we will email the shipment tracking number and instructions on how to track your shipment.

Delivery Time

Most orders leave our fulfillment center within 2-4 business days.
Depending on your location, shipping usually takes 2-4 business days.
Hence, in most cases our customers receive their goods within 4-8 business days from the date of order.

Taxes

All our prices are GST-inclusive.
The customer is responsible for all duties and import taxes, if any.
Duties and import taxes are only applicable to certain countries.
If incurred the duties/import taxes billing would be delivered by our carriers, FedEx or UPS either on the day of the package to be sent to the customer or in a few weeks thereafter.
Please contact us if you have any questions at all.

Return Policy

We provide money back guarantee to all our goods sold. If you are not entirely satisfied with the purchase, it can be returned adhering to the following conditions:

1) The watch must be brand new, unused, undamaged, and in original packaging
Please do not wear a watch which you might return.

2) Notification within 5 days of receipt
Please e-mail us within 5 days upon receipt of order if you are not happy with the purchase or to notify us of any defect/discrepancy on the watch

3) Special order
Special orders are NOT returnable.
Special orders are items that TimePieceStore does not usually carry and thus has to be ordered specifically for each order.
Rest assured, the customer will be notified before the order is processed if the watch chosen is deemed a “special order” item.

4) Shipping Cost and Restocking fee
If the return is a result of our error, refund will include ALL shipping costs (for the return shipping, we will only cover for Registered Post but not Express Shipping).
Otherwise, shipping cost will be deducted from the refund, and a 10% restocking fee (maximum AU$65) will be charged to offset merchant fees and handling cost. We also do not bear the cost for the return shipment.

Instructions to Request for a Refund:
1) Send an email to info@timepiecestore.com.au within 5 days of receipt. In the email, include your original order number, contact number and reason for return.

2) You will be given a Return Number (#RTN). An RTN is a confirmation from TimePieceStore that your return/exchange request has been accepted and will be issued to you via e-mail. The e-mail will also include further instructions on how to return your purchase.

3) Use a traceable carrier and provide us the tracking number once shipped. We are also not responsible for lost packages in transit to us.

4) The RTN expires 14 days after the issuing date, thus all returns must be received within 14 days after the RMA issuing date.

5) Once verified the returned order is as described, the refund will be credited back to the credit card, PayPal account, or bank account.

Exchange Policy

If you are not entirely satisfied with the purchase, it can be exchanged adhering to the following conditions:

1) If requested exchange is of lower value than current purchase, remaining balance will be given as store credit.
2) The watch must be brand new, unused, undamaged, and in original packaging
Please do not wear a watch which you might exchange.

3) Notification within 5 days of receipt
Please e-mail us within 5 days upon receipt of order.

4) Special order
Special orders are NOT exchangeable.
Special orders are items that TimePieceStore does not usually carry and thus has to be ordered specifically for each order.
Rest assured, the customer will be notified before the order is processed if the watch chosen is deemed a “special order” item.

5) Shipping Cost and Restocking fee
We do not bear shipping cost to ship watch back to us. AU$40 shipping cost will be charged to ship the exchanged watch to you.

Instructions to Request for an Exchange:
1) Send an email to info@timepiecestore.com.au within 5 days of receipt. In the email, include your original order number, contact number and reason for exchange.

2) You will be given a Return Number (#RTN). An RTN is a confirmation from TimePieceStore that your return/exchange request has been accepted and will be issued to you via e-mail. The e-mail will also include further instructions on how to exchange your purchase.

3) Use a traceable carrier and provide us the tracking number once shipped. We are also not responsible for lost packages in transit to us.

4) The RTN expires 14 days after the issuing date, thus all exchanges must be received within 14 days after the RMA issuing date.

5) Once verified the returned watch is as described, the requested watch in exchange will be shipped to you using International Priority Shipping with a trackable carrier i.e. FedEx, UPS or DHL.

X